1. Information We Collect

Information You Provide

• Account Information: Email address, name, and password when you create an account
• Platform Connections: OAuth tokens to connect your revenue platforms (Stripe, PayPal, Paddle, Gumroad, Shopify)
• Communication: Messages you send us for support or feedback

Information We Automatically Collect

• Revenue Data: Transaction data from your connected platforms (amounts, dates, customer counts)
• Usage Information: How you use our service (features accessed, report generation)
• Technical Data: IP address, browser type, device information for security and functionality

Information We Don't Collect

• Customer personal information from your platforms
• Detailed transaction descriptions or customer data
• Any information not necessary for generating your revenue reports

2. How We Use Your Information

• Service Delivery: Generate and send your revenue reports
• Platform Integration: Connect to and retrieve data from your revenue platforms
• Account Management: Manage your subscription and account settings
• Customer Support: Respond to your questions and provide assistance
• Service Improvement: Analyze usage patterns to improve our features (aggregated data only)
• Security: Protect against fraud, abuse, and security threats

3. Information Sharing and Disclosure

We may share your information only in these limited circumstances:

• Service Providers: Trusted third parties who help us operate our service (hosting, email delivery, payment processing) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfer: In the event of a merger or acquisition, with advance notice to users
• With Your Consent: Any other sharing only with your explicit permission

4. Data Security

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Strict access controls limit who can view your data
• Regular Audits: We regularly review our security practices
• OAuth Security: We use secure OAuth connections and never store your platform passwords

5. Data Retention

• Active Accounts: We retain your data while your account is active
• Account Deletion: When you delete your account, we delete your personal data within 30 days
• Legal Requirements: Some data may be retained longer if required by law
• Aggregated Data: Anonymous, aggregated data may be retained for service improvement

6. Your Rights and Choices

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Delete your account and associated data
• Portability: Export your data in a common format
• Opt-out: Unsubscribe from marketing communications

7. Cookies and Tracking

• Essential Cookies: Required for login and basic functionality
• Analytics: We use minimal analytics to understand service usage
• No Advertising: We don't use cookies for advertising or tracking across other sites
• Control: You can disable cookies in your browser settings

8. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

9. Children's Privacy

Profit Ping is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through our service. Your continued use of Profit Ping after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

• Email: privacy@profitping.io